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Refunds & Exchanges

 

REFUNDS OR EXCHANGES
Select Pearls offers a full 60-day money-back guarantee on all of our products from the date of purchase. If you are not completely satisfied with your order we will exchange it or provide a full refund of the product cost. Please note, shipping costs are non-refundable.
 
To return or exchange an item, you must contact us within 60 days of purchase. Please use one of the methods on our Contact Us page to reach us. If your order arrived damaged, please contact the shipper as well so that an investigation can be launched.
 
After contacting us, please send the item(s) to be returned or exchanged to the following address:
 
Select Pearls
1600 Bedford Highway
Suite 100-427
Bedford, NS   B4A 1E8
 
Please note, all returns must be postmarked no later than the 60th day past the purchase date to qualify for a refund and must be in original, clean and undamaged condition. Please include a copy of the invoice with the items being exchanged or returned. Select Pearls is not liable for any damage that may occur to the items being returned during shipping. We strongly recommend that you send your exchange or return insured and in the original packaging.
 
Most returns or exchanges are processed within two business days of our receipt of any returned items. All refunds will be credited to the card used to purchase the items for the amount of the product purchased; shipping costs are not refundable. You can feel free at any time to inquire as to the status of your exchange or return through our Contact Us page.

 

Better Business Bureau

ACCREDITED BUSSINESS

BBB Member Select Pearls is an accredited BBB business with a perfect rating since we opened our doors!

 

Proudly Canadian

100% CANADIAN OWNED & OPERATED

Proudly Canadian Canada's largest pearl retailer. We are located in Canada, and ship from Canada.

 

Jewellers Vigilance Committee

JVC MEMBER

Jewellers Vigilance Committee Member The JVC is an organization that monitors ethical practices within the jewellery trade.

 
 

Free Shipping

ANYWHERE IN CANADA

Free Shipping Free shipping in Canada via Canada Post Xpresspost on every purchase.

 

Free Certified Appraisal

GIA CERTIFIED

Certificate Completed By GIA Graduate Free Certified Appraisal completed by a GIA Graduate specializing in pearls.

 

Free Velvet Box

FREE PRESENTATION BOX

Velvet Presentation Box Every order is shipped in a luxurious black velvet presentation box.

 

No Hassel Refunds

FOR 60-DAYS!

Full 60-Day Guarantee If you're not 100% satisfied with your order return it for a full refund.